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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about the service value chain is CORRECT?

A) The service value chain converts value into demand
B) The service value chain uses value streams to describe a combination of consumers and providers
C) Each value chain activity uses different combinations of practices to convert inputs into outputs
D) Each value chain activity identifies a requirement for resources from an external supplier

2. When should a workaround be created?

A) When a problem cannot be resolved quickly
B) When a potential permanent solution has been identified
C) After the resolution of a problem
D) As soon as possible, once the incident is logged

3. Which dimension of service management considers the workflows and controls needed to deliver services?

A) Partners and suppliers
B) Information and technology
C) Value streams and processes
D) Organizations and people

4. What type of charge is often used for resolving incidents or implementing security patches?

A) Standard change
B) Emergency change
C) Change model
D) Normal change

5. What is the definition of warranty?

A) A means of identifying events that could cause harm or loss
B) A means of identifying a result for a stakeholder
C) A means of determining whether a service is fit for use
D) A means of determining whether a service is fit for purpose

Solutions: