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Salesforce Certified Agentforce Specialist Sample Questions:

1. The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation). Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

A) Custom Agent with a Flex prompt template
B) Sales A Agent with a Flex prompt template
C) Service Agent with a Flex prompt template

2. Universal Containers (UC) currently tracks Leads with a custom object. UC is preparing to implement the Sales Development Representative (SDR) Agent. Which consideration should UC keep in mind?

A) Agentforce SDR only works on Opportunities.
B) Agentforce SDR only supports custom objects associated with Accounts.
C) Agentforce SDR only works with the standard Lead object.

3. An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account. Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?

A) Use formula fields to reference the Einstein related list of opportunities.
B) Use merge fields to reference the default related list of opportunities.
C) Use the merge fields to reference a custom related list of opportunities.

4. A business stakeholder wants to use Al to generate a summary based on Data Cloud data. Which method(s) should the stakeholder use to access Data Cloud data from Prompt Builder?

A) Using Data Cloud related lists and fetching Data Cloud data using prompt-initiated flows
B) Using only external APIs to import Data Cloud data into Prompt Builder
C) Accessing data model objects (DMQs) directly in Flex templates, using Data Cloud related lists, and fetching Data Cloud data using prompt-initiated flows

5. Universal Container's internal auditing team asks An Agentforce to verify that address information is properly masked in the prompt being generated. How should the Agentforce Specialist verify the privacy of the masked data in the Einstein Trust Layer?

A) Enable data encryption on the address field
B) Inspect the AI audit trail
C) Review the platform event logs

Solutions: