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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A. Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
B. "Agent1" cannot be used as a name for a CCR agent.
C. Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
D. Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.

Question 2

A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

A. Select the mapped drive as the destination on the VoiceMail Pro server.
B. Configure the backup settings on the VoiceMail Pro server.
C. Map a drive to an available network share.
D. Create a network share with permissions to store backups.
E. Select the UNC share as the destination on the VoiceMail Pro server.

Question 3

CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A. The agents monitored by CCR can only be in one group.
B. Queuing groups are not supported for CCR.
C. CCR must pull data from the highest numbered group of which the agent is a member.
D. Collective groups are not supported for CCR.
E. All agents in a CCR group need to have the same set type.

Question 4

Which two are power options for IP telephones on the IP Office? (Choose two.)

A. Class "B" 24 Volt power supply
B. Power over Ethernet switch conforming to 802.3af standards
C. Class "A" 24 volt power supply
D. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup

Question 5

Which Windows command is used to find out which ports your server is currently using?

A. ipconfig /displaydns
B. show ports
C. portqry
D. netsh interface dump
E. netstat -an

Solutions: