Exam Name: Avaya Aura® Contact Center Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Overview & Architecture | 20% | - Scalability and capacity planning - Avaya Aura Contact Center components - System architecture and deployment models |
| Topic 2: Integration & Interoperability | 15% | - Integration with Communication Manager - Third-party application integration - APIs and scripting interfaces |
| Topic 3: Design Requirements & Considerations | 25% | - Business and functional requirements analysis - High availability and redundancy design - Network and security design |
| Topic 4: Implementation & Validation | 15% | - Deployment planning and best practices - Performance optimization and monitoring - Troubleshooting and support design |
| Topic 5: Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Contact Center Manager Server and Console - Multichannel and self-service capabilities |
Avaya Aura® Contact Center Solution Design Sample Questions:
Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?
- A. Avaya Professional Services
- B. Avaya Support
- C. Avaya Development team
- D. Avaya technical staff
Correct Answer: C 🗳️
A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)
- A. Avaya IX™ Workspaces
- B. Avaya one-X® Agent Desktop
- C. Avaya Agent Desktop a
- D. Avaya IX™ Workplace
Correct Answer: A,C 🗳️
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
- A. Presence Service
- B. Microsoft Lync
- C. Avaya Multimedia Messaging
- D. Engagement Assistant
Correct Answer: A 🗳️
A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)
- A. Fear
- B. Anxiety
- C. Uncertainty
- D. Worry
- E. Doubt
Correct Answer: A,D,E 🗳️
An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
- A. Engagement Designer
- B. Co-Browsing
- C. Work Assignment
- D. Context Store
Correct Answer: D 🗳️
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