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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Professional Services
B) Avaya Support
C) Avaya Development team
D) Avaya technical staff

2. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya IX™ Workspaces
B) Avaya one-X® Agent Desktop
C) Avaya Agent Desktop a
D) Avaya IX™ Workplace

3. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Presence Service
B) Microsoft Lync
C) Avaya Multimedia Messaging
D) Engagement Assistant

4. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Fear
B) Anxiety
C) Uncertainty
D) Worry
E) Doubt

5. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A) Engagement Designer
B) Co-Browsing
C) Work Assignment
D) Context Store

Solutions: