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Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

1. Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
Which three files should you modify?

A) AnswerFeedback.php
B) AnswerFeedback.widget
C) detail.php
D) site.ess
E) standard.ess
F) site.php
G) standard.php

2. Which statement is true about the Knowledge API?

A) A new interaction ID is automatically created as soon as an old ID expires.
B) A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits forthe duration specified by the VISIT_MAX_TIME configuration value.
C) In thecustomer portal framework, each unique visit by a user is tracked through an interaction ID.
D) In the customer portal framework, each unique visit by a user is tracked through the web session

3. You have been tasked with implementing the Syndicated ConditionalChatLinkwidget on an external page.
Additionally, you want to populate a menu custom field on the chat_launch page with a specific value. The ID of the custom field that you want to populate is 54 and the ID of the desired menu item is 8.
Which is the correct syntax to configure the Syndicated ConditionalChatLink widget so that the specified custom field is populated on the chat_launch page with the desired value?

A) custom_fields: "{\"8\":\"54\">
B) custom-fields: "{"54":"8"}"
C) custom-fields: "54:8"
D) custom_fields: "{\"S4\":\"8\"}

4. Identify the option that accurately describes how to set a report filter from code by using Connect Web Services for SOAP.

A) RightNowSyncPortciient.GetReportFiiters must be used first to retrieve the report filters from the report.
RightNowSyncPortciient .SetReportFiiters can then be used to set the filters in code. The report can then be run USing RightNowSyncPortciient. RunAnalyticsReport-
B) RightNowSyncPortciient.setReportFiiters can beused directly to set the filters in code. The report can then be run using RightNowSyncPortciient. RunAnalyticsReport.
C) Report filters cannot be set from code. The user is required to set the filter in the Analytics Report Designer of the Agent Desktop.
D) An array of AnalyticsReportFiiter can be dynamically created and set on the AnalyticsReport object that is passed to the RightNowSyncPortciient. RunAnalyticsReport method.

5. You want to filter the answers list page default answer report based on a value from the contact's session data, and you have been asked to not display certain answers to the end user in the report based on the contacts session data.
Which approach is required to create this customization?

A) Create a custom report that has a filter that may be set from a custom model used by the pre_report_get hook. Then change the report ID used on the page widgets.
B) Create a custom widget that removes undesired entries from the page by examiningthe output HTML.
C) Create a custom advanced search widget that causes the report to be filtered based on the session data. Then the widget will filter on page load and have no user interface elements for the appliedfilter.
D) Create a custom report with a definition that filters based on the session data associated with the contact viewing the report. Then change the report ID used on the page widgets.

Solutions: