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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

Question 1

When call progress analysis is done in the voice gateway with the Cisco Unified Contact Center Enterprise Outbound Option 8.0, which protocol is used to communicate the call progress status to the dialer?

A. SCCP
B. H.323
C. MCGP
D. SIP

Question 2

When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is true?

A. The SIP Dialer engages the agent peripheral gateway for each outbound call.
B. The SIP Dialer requires two MR PIMs for duplex SIP dialers.
C. The SIP Dialer uses Cisco Unified Communications Manager routing and dial plans for outbound call routing.
D. The SIP Dialer scales to 60 calls per second per dialer.

Question 3

Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?

A. Dialer_Interval
B. Agent_Interval
C. Call_Type_SG_Interval
D. Agent_Skill_Group_Interval
E. Router_Interval

Question 4

In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which two statements are true? (Choose two.)

A. The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
B. Agents at remote locations must be registered to only one data center for their Cisco Unified IP phone connections if they are using the Cisco Agent Desktop.
C. Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.
D. Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
E. Each subscriber in the Cisco Unified Communications Manager cluster must have its own Peripheral Gateway configured locally to avoid JTAPI communication across the WAN.

Question 5

What are the two primary factors affecting bandwidth sizing between a Cisco Unified Intelligence Center (CUIC) Server and a CUIC client? (Choose two.)

A. number of real-time reports the user is running concurrently
B. number of rows returned for historical reports in CUIC
C. number of historical reports the user is running concurrently
D. number of concurrent agents displayed on real-time reports
E. total ECC in bytes

Solutions: