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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which reason describes why ITIL is so successful?

A) It is not tied to any particular vendor platform
B) The five ITIL volumes are concise
C) It tells service providers exactly how to be successful
D) It is designed to be used to manage projects

2. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Functions
B) Job descriptions
C) Roles, people or groups
D) Teams

3. Which of the following are valid parts of the service portfolio?
1.Service pipeline
2.Service knowledge management system (SKMS)
3.Service catalogue

A) 1 and 2 only
B) 1 and 3 only
C) 3 only
D) All of the above

4. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A) Identification of risk, analysis and management of the exposure to risk
B) Control of exposure to risk and investment of capital
C) Training in risk management for all staff and identification of risks
D) Training of all staff and investment of capital

5. Which of the following is the correct definition of an outcome?

A) The results specific to the clauses in a service level agreement (SLA)
B) All the accumulated knowledge of the service provider
C) All incidents reported to the service desk
D) The result of carrying out an activity, following a process or delivering an IT service

Solutions: