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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A) Partners and suppliers
B) Information and technology
C) Value streams and processes
D) Organizations and people

2. What are guiding principles?

A) A description of one or more services that help address the needs of a target consumer group
B) Recommendations that help an organization when adopting a service management approach
C) A set of specialized organizational capabilities for enabling value for customers
D) A set of interconnected activities that help an organization deliver a valuable service

3. Which costs are included in the value proposition of a service?

A) Money that the service consumer no longer needs to spend because they are using the service
B) Tangible or intangible results for the service consumer because they are using the service
C) Additional expense that the service consumer has because they are using the service
D) The benefits, usefulness. and importance of the service that are perceived by the service consumer

4. What is an IT asset?

A) Any component that needs to be managed in order to deliver a service
B) A request from a user that initiates a service action
C) The removal of anything that could have a direct or indirect effect on services
D) Any financially valuable component that can contribute to delivery of an IT product or service

5. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Continual improvement
B) Monitoring and event management
C) Service level management
D) Information security management

Solutions: