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HP Selling HP BSM Solutions Sample Questions:

1. Which IT activities are supported by the BSM Systems Management Solution? (Select two.)

A) end user monitoring to track business service levels
B) proactively enforcing policy and compliance reporting
C) providing cross-domain visibility of IT infrastructure events to remove duplication
D) providing faster mean time to resolution (MTTR)
E) improving consistency in application testing

2. Which question is best used to qualify a Network Management opportunity?

A) Are you looking to adapt to new initiatives like Cloud Computing?
B) How do you handle Quality Assurance test management?
C) How often do customers complain about an application response time?
D) How often do users blame the network for application response time issues?

3. Which HP value statement will resonate best with the persona involved in Systems Management?

A) Our Systems Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
B) Our Systems Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
C) Our Systems Management solution guarantees an error free, heterogeneous application that spans network silos.
D) Our Systems Management solution end-to-end transaction and service level management through proactive end-user monitoring.

4. Which discovery question would you ask to an IT executive to uncover a Systems Management pain point?

A) Have you experienced customer satisfaction issues for accessing your applications?
B) How often do you update application revisions across your network?
C) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
D) Do you have the ability to integrate fault, availability, performance, and configuration management?

5. Which key differentiator supports a capability of the BSM Network Management solution?

A) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
B) supports Heads-up Display (HUD) for multi-monitoring technology
C) provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools
D) provides a single pane of visibility for complex, virtualized, and cloud environments

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