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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

A) advisory
B) notice
C) bulletin
D) statement

2. What kind of functionality do Mini PCI cards typically provide for HP commercial notebooks?

A) Bluetooth communication
B) Wireless Display (WiDi) connectivity
C) WWAN capabilities
D) Wi-Fi connectivity

3. What protocol must the graphics controller support to enable HP Display Assistant (HPDA) to control and set the monitor for best picture quality?

A) the Display Data Channel Command Interface protocol
B) the Monitor Control Calibration Interface protocol
C) the Display Control Calibration Interface protocol
D) the Monitor Data Channel Command protocol

4. How should you tighten screws while servicing HP notebooks?

A) Tighten screws only until they are snug because over-tightening can strip threads or stress plastic components causing parts or boards to misalign
B) Place screws using a small amount of thermal grease to ensure that heat transfer does not cause the screws to expand and fuse to the rest of the assembly
C) Tighten screws as much as possible to ensure that they stay tight in tough situations where screws fall out and become lost
D) Tighten screws minimally because notebooks must remain flexible to avoid breaking internal components

5. Which software application for HP commercial notebooks helps customers tailor system functions to maximize notebook capabilities and meet their needs?

A) HP QuickSync
B) HP QuickLook
C) HP Performance Advisor
D) HP Power Assistant

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