Exam Name: ITIL 4 Specialist: Create, Deliver and Support
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Plan and build service value streams | 25% | - Resource and capability management
|
| Topic 2: Deliver and transition services | 25% | - Service delivery and operational practices
|
| Topic 3: Support and improve services | 25% | - Performance measurement and improvement
|
| Topic 4: Create and develop services | 25% | - Service design and development practices
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
An organization prioritizes its work on a `last-in, first-out' basis.
Which work item should be actioned NEXT?
- A. An item logged yesterday at 11:00
- B. An item logged yesterday at 09:00
- C. An item logged today at 09:00
- D. An item logged today at 11:00
Correct Answer: D 🗳️
A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?
- A. Deployment management plays an important role in creation of new and changed services; it does not contribute to other value streams
- B. Deployment management does not play any role in the incident resolution value stream
- C. Deployment management plays an important role in any value stream requiring transition of service components to production environment
- D. Deployment management plays an important role only in creation of new services developed within the organization
Correct Answer: C 🗳️
Which statement about collaboration is CORRECT?
- A. Collaboration focuses on the organization's goals
- B. Collaboration is most useful for standardized work
- C. Collaboration should be used instead of swarming or
- D. Collaboration can be enforced by aligning metrics between teams
Correct Answer: A 🗳️
During the Design and Transition activity, the testing team uncovers that non-production environments have been manually patched and reconfigured ad hoc over time. As a result, integration tests succeed in tests but fail in production due to undocumented drift. Which ONE practice should be engaged to enforce environment consistency through standardized change models and configuration baselines?
- A. Infrastructure and Platform Management practice
- B. Service Validation and Testing practice
- C. Change Enablement practiceright
- D. Release Management practice
Correct Answer: C 🗳️
Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).
A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: Ability to use company processes and tools, Leadership skills, Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile?
- A. Technical knowledge of the supported products
- B. Knowledge of how to log incidents and service requests
- C. Commitment to continual improvement
- D. Experience of financial management
Correct Answer: C 🗳️
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