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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answers to this question.

A) Additional fields become available for territory determination
B) The Override Territory box is not available
C) Access restrictions for territories are not available
D) The Define Exceptions step is disabled

2. Which of the following functions can you perform using the language adaptation tool?

A) translate action buttons
B) Translate work center and view labels
C) Translate notes entered by a user
D) Translate extension field labels

3. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?

A) Take over the incident
B) Respond to the requester
C) Forward the incident to the provider
D) Create a service request with SAP Support

4. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Hotmail
B) Google maps
C) Mindtouch
D) Whatsapp

5. How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.

A) Automatically using a scheduled workflow
B) Automatically using a MDRO
C) Automatically using a background job
D) Manually using the Trigger Manual Run option

Solutions: