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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is one of the goals when first meeting with customers?

A) Deliver high-pressure sales tactics to close the deal
B) Provoke your customer to thought and action as to how Social Business is changing how we work.
C) Determine how much budget they have
D) Ask them which products they are going to buy today

2. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Manufacturing and Supply Chain Management
B) Security
C) Accounting
D) Operations and Human Resources

3. What new capability allows the uploading of images and videos so that they can be viewed in-line in IBM Connections?

A) Media center
B) Information center
C) Media gallery
D) Information hub

4. Which IBM product provides an easy-to-set-up team-based content-sharing solution that is a quick first step along the road to a Social Business?

A) IBM FileNet
B) IBM Lotus Quickr
C) IBM Lotus Symphony
D) IBM Lotus Protector

5. Who cares about Social Business at your customer site?

A) Only IT should control the requirements and specifications for Social Business.
B) Selling software and services should be your prime concern, not what the customer needs
C) Social Business strategy is not affected by internal requirements.
D) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.

Solutions: