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Salesforce Arch-302 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration Architecture- API-led connectivity
  • 1. MuleSoft integration patterns
    • 2. REST/SOAP APIs usage
      - Event-driven architecture
      • 1. Streaming and event bus design
        Topic 2: B2C Platform Capabilities- Commerce and engagement tools
        • 1. Marketing and personalization services
          • 2. Commerce Cloud integration patterns
            - Salesforce Customer 360 integration
            • 1. Identity and profile management
              • 2. Data unification across systems
                Topic 3: Security and Data Governance- Customer data protection
                - Access control and identity management
                Topic 4: Scalability and Performance Design- Performance optimization strategies
                - High-volume transaction design
                Topic 5: Solution Design for B2C Customer Experience- Customer journey architecture
                - Omnichannel experience design

                Salesforce Certified B2C Solution Architect Sample Questions:

                A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000 customers, each averaging 30 orders per year.
                Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?
                Choose 2 answers

                • A. Experience Cloud
                • B. B2C Commerce
                • C. Service Cloud
                • D. Marketing Cloud
                Reveal Solution  Discussion  0

                Correct Answer: C,D  🗳️

                Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).

                Universal Containers (UC) is sending Invoice data from an external ERP system into their Salesforce org.
                Management is worried about data storage in their org, and after some analyses, they have identified the ERP Invoice records responsible for over 40% of the data storage. Their current business process does not require a Salesforce user to edit these records, so they can be read-only.
                What recommendation should a Solution Architect make in order to reduce the storage size in Salesforce and still be able to access the ERP Invoice records in Salesforce?

                • A. Build a custom solution to view the ERP Invoice records in Salesforce
                • B. Use Change Data Capture to sync Invoice records
                • C. Use Platform Events to sync Invoice record changes
                • D. Use Salesforce Connect/External Objects (with custom Apex adapters)
                Reveal Solution  Discussion  0

                Correct Answer: D  🗳️

                Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).

                A merchant has implemented a custom solution on B2C Commerce, exposing a configurable outdoor table composed of multiple, different SKUs representing the table top, legs, hardware, cover, and optional extended warranty.
                On the B2C Commerce storefront, customers can select from any in-stock options for each of the components to create their perfect table before check-out. Although the final product is presented to the customer as one table, inventory is tracked at the component level, and all of the component SKUs must be sent to the Order Management System in the resulting commerce order.
                Which two solutions would allow the merchant to make this custom product experience available in Service Cloud to support the customer service rep purchasing and feature review'' Choose 2 answers

                • A. Use hooks to extend the existing Open Commerce API (OCAPI) product endpoint with additional information about the custom product options and component availability in real time to support a custom experience in Service Cloud.
                • B. Create a custom B2C Commerce job to export custom product component data on a nightly basis and import into Service Cloud to support a custom experience.
                • C. Create a custom Open Commerce API {OCAPI) endpoint on B2C Commerce to expose the custom product options and component availability in real time to support a custom experience in Service Cloud.
                • D. Use Customer Service Representative (CSR) Order on Behalf Of to access the existing B2C Commerce storefront as a CSR acting on behalf of a customer when making purchases or reviewing custom products.
                Reveal Solution  Discussion  0

                Correct Answer: A,D  🗳️

                Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).

                A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts.
                Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?

                • A. Commerce Cloud will be the system of record for customer shopping data, including individual profile and authentication credentials.
                • B. Full access (full) scope will request access to all accessible data that the third-party provides.
                • C. To create the external authenticated profile in Commerce Cloud, Service Cloud will need to invoke a remote OAuth2 authentication request to Commerce Cloud.
                • D. The Commerce Cloud to Service Cloud connector supports both person account and contact accounts out-of-the-box.
                Reveal Solution  Discussion  0

                Correct Answer: A  🗳️

                Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).

                A company uses PersonAccounts to store customer information in Sales Cloud and now wants to map its customer records in Marketing Cloud.
                What should a Solution Architect recommend?

                • A. Sync Account object using PersonSubscriberld to access the Contact.
                • B. Sync Contact object using PersonAccountld to access the Account.
                • C. Sync Account object using PersonContactId to access the Contact.
                • D. Sync Contact object using PersenSubscriberld to access the Account.
                Reveal Solution  Discussion  0

                Correct Answer: A  🗳️

                Explanation: Only visible for PassLeaderVCE members. You can sign-up / login (it's free).

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