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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?

A) Work is predictable but sometimes lacks sufficient planning.
B) Work includes platform support requiring immediate outage handling.
C) Work is generally project-based and can be broken into smaller pieces.

2. Which Information should the BA gather during the initial discovery meeting?

A) Employee review cycle for the support team
B) Limitations of the current support process
C) A Contact information for key stakeholders

3. The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project's stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.
Which additional activity is most likely to result in a successful sprint demo?

A) Exporting a backup copy of the demo data
B) Performing a code review
C) Conducting multiple dry runs

4. Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.
What should the BA create to engage stakeholders?

A) Universal Process Notation
B) Value Stream Map
C) Capability Model

5. Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?

A) The Candidate object has Edit access.
B) The Candidate Status field can be updated.
C) The acceptance criteria has been approved.

Solutions: