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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. AW Computing technicians use the field service mobile application exclusively since theyare always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?

A) Set up auto dispatch to dispatch one work order for each technician at a time
B) Set Send Appointment Notifications on Dispatch in the mobile settings to one.
C) Enable drip feed to dispatch one service appointment per technician at a time.
D) Instruct the dispatcher to only dispatch one work order toeach technician at a time.

2. in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A) jobs require multiple stages of work performedby different resources.
B) jobs need to be performed at the same site on the same day of the week.
C) jobs require consecutive days of work and can span over weekends.
D) Jobs can take longer than the available resources hours in a day.

3. Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A) Milestones for Work Orders can be configured in Setup.
B) An Entitlement Process must be applied to both Cases and Work Orders.
C) A new Entitlement Process requires selecting a single Entitlement Process Type.
D) Milestones for Work Orders can be set up from the metadata API.
E) A single Milestone can be added to both Case and Work Order Entitlement Processes.

4. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A) Default Travel Speed is used only if a different travel speed is null on the resource.
B) A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
C) Set Auto Schedule to True upon creation of the Service Appointment.
D) Configure Schedule Policy by modifying Work Rules and Service Objectives.
E) Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.

5. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
B) The Preferred Resource service objective is ignored for active Crew Members.
C) A service resource can only be 2 member of 2 single Crew
D) Capacity-based scheduling is supportedfor Service Crews.

Solutions: