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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Single server. IBM SmartCloud Control Desk
B) Single server, IBM SmartCloud Control Desk - Entry
C) Multi-server, IBM SmartCloud Control Desk
D) Multi-server, IBM SmartCloud Control Desk - Entry

2. Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?

A) Enterprise resource planning
B) Workflow-driven change process
C) Service catalog
D) Cost management

3. What information should be available in a high level requirements document?

A) The customer's wants and needs for a product or solution.
B) A statement of the scope, objectives, and participants in a project.
C) The customer's vision for the solution design.
D) The requirements for one or more new features for an existing product.

4. What is the purpose of a stakeholder analysis?

A) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces
B) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
C) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
D) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow

5. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?

A) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.
B) Deploy additional agents which can be downloaded from the Integrated Service Management Library.
C) Perform field customizations using the database configuration application.
D) Use the TADDM Custom Server Extension.

Solutions: