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Avaya 78201X exam is designed for IT professionals who have experience working with Avaya IP Office platform. 78201X exam tests the candidate's knowledge and skills related to installation, configuration, administration, and troubleshooting of Avaya IP Office platform. Avaya IP Office™ Platform Support Certified Exam certification is ideal for professionals who are responsible for managing and maintaining Avaya IP Office platform in an organization.
NEW QUESTION # 86
A customer requests that all users should be prevented from dialing international numbers.
What is the quickest way to apply this feature?
- A. Apply a short code to all external lines.
- B. Apply s short code to a user right.
- C. Apply a short code to each user individually.
- D. Apply a short code to each system short codes.
Answer: D
NEW QUESTION # 87
A customer with Server Edition has the capacity to register five consoles simultaneously, and wants to increase it to seven.
Which action is needed to complete this increase?
- A. Upgrade to the latest software version.
- B. Add a Preferred license.
- C. Add five receptionist licenses.
- D. Upgrade to Select Mode.
Answer: B
NEW QUESTION # 88
A customer has asked you to create a Hunt Group for the main incoming number. The Group has four members and is to be set to longest wait. The user's extension should ring for 10 seconds before trying the next available person.
Which timer do you set with the parameter of 10 seconds?
- A. The Hunt Group overflow timer
- B. Fall-back timer
- C. No answer time for the Hunt group
- D. No answer time for the User
Answer: C
NEW QUESTION # 89
Which two profile licenses, that are used for user configuration, can support the Avaya Workplace client for Desktop (Desktop/Tablet VoIP client)? (Choose two.)
- A. Basic User
- B. Power User
- C. Remote Worker User
- D. Office Worker User
Answer: B,D
Explanation:
The two profile licenses that can support the Avaya Workplace client for Desktop (Desktop/Tablet VoIP client) are:
Office Worker User: This profile license provides the required functionality for the Avaya Workplace client, supporting VoIP services on desktop and tablet devices.
Power User: This profile license also supports the use of the Avaya Workplace client, offering advanced features for VoIP communication on desktop and tablet devices.
NEW QUESTION # 90
A user is testing a mobile telephone in a new deployment of Avaya Communicator. Calls can be made, but the Presence and Instant Messaging features do not work.
Which statement describes why the user cannot make the new features work?
- A. The user does not have the correct profile configured.
- B. The new Codecs are not supported.
- C. The IP Office is only an Essential Edition.
- D. The user is not configured as an agent.
Answer: C
NEW QUESTION # 91
A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are acquiring a remote company with 400 users.
They want to ensure all IP Office features are available to everyone and maintain Avaya support.
What is the minimum hardware requirement to achieve this?
- A. IP Office Cloud Edition with added hardware resources
- B. IP Office Server Edition with added software licenses
- C. IP Office Server Edition with additional hardware resources
- D. IP Office Cloud Edition with added software licenses
Answer: C
Explanation:
Explanation
References:
https://downloads.avaya.com/css/P8/documents/100164650
NEW QUESTION # 92
How can you find the IP address of an IP extension?
- A. Use the Extension Summary in SSA.
- B. Use ARP from your PC.
- C. Use Monitor to reset the telephone, and watch it get a new DHCP address.
- D. Look on the label on the underside of all IP Phones.
Answer: A
NEW QUESTION # 93
When installing IP Office Server Edition, which application needs to be installed on a separate server or hard drive partition?
- A. Web Services
- B. one-X® Portal
- C. Avaya Contact Recorder
- D. Voicemail Pro
- E. Call Detail Records
Answer: C
Explanation:
Explanation
References:
https://downloads.avaya.com/css/P8/documents/101005101 Page: 9
NEW QUESTION # 94
Which requirement for the web browser is used for Web Voicemail access?
- A. Adobe Reader installed
- B. JavaScript enabled
- C. ActiveX
- D. VoiceMail Plug-In enabled
Answer: B
NEW QUESTION # 95
What displays the progress of a software upgrade on an expansion system?
- A. System Tab
- B. System Monitor Program
- C. Web Manager Dashboard
- D. IP Office Manager on the expansion system
Answer: C
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/100175282 Page: 105
NEW QUESTION # 96
Which of the following statements about Manager used in conjunction with Server Edition is NOT correct?
- A. Manager is the only application you can use to configure User on the Server Edition.
- B. Manager can only be installed from the Admin DVD.
- C. Manager can be installed from either the admin DVD or Web Management.
- D. Manager is not compatible with Server Edition and you must use Web Manager to configure the system.
Answer: C
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/101005673
NEW QUESTION # 97
What is the purpose of the "SMTP Authentication" setting in the email configuration of Avaya IP Office?
- A. It requires login credentials to be entered for email communication between IP Office and the SMTP server.
- B. It disables email communication between IP Office and the SMTP server.
- C. It enables email communication between IP Office and the SMTP server without requiring login credentials.
- D. It encrypts email communication between IP Office and the SMTP server using SSL/TLS.
Answer: A
NEW QUESTION # 98
You are trying to assign a user as a Power User in the User Form of Manager, but the option is not available in the profile drop-down menu. What is the most likely reason for this?
- A. The IP Office system is running an incompatible software version.
- B. The feature has not been enabled in the IP Office system's licensing.
- C. The user's extension has not been configured correctly.
- D. The user does not have the necessary User Right assigned to them.
Answer: B
NEW QUESTION # 99
What is the required feature of the web browser to access Web Voicemail, which poses potential security risks due to its ability to execute arbitrary code?
- A. JavaScript disabled
- B. Adobe Reader installed
- C. ActiveX
- D. VoiceMail Plug-In enabled
Answer: C
NEW QUESTION # 100
To grant a user access to the System Status Application (SSA) tool for system monitoring and troubleshooting, which security group must the user be a member of?
- A. Administration group
- B. Installation group
- C. Admin System group
- D. Maintenance Administrator group
Answer: A
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/100073300 Page: 9
NEW QUESTION # 101
Which Application will enable users to access their own recordings from within Media Manager?
- A. Web Self Media Manager
- B. Web Self Administration
- C. Web Self Management
- D. Web Self Recordings
Answer: B
NEW QUESTION # 102
When a voicemail message is left for a user, and if the customer is using Embedded Voicemail, where are the voice files held?
- A. on the Application Server
- B. on the voicemail server
- C. on the System SD card
- D. on the User PC
Answer: C
Explanation:
When a voicemail message is left for a user and the customer is using Embedded Voicemail, the voice files are stored on the System SD card. The SD card provides local storage for the voicemail system on the Avaya IP Office, allowing users to access and manage their voicemail messages.
NEW QUESTION # 103
A customer has UMS enabled on their VoiceMail Pro server. They want to use Microsoft Outlook to retrieve voicemail messages, and are not using Microsoft Exchange as the message store.
Which protocol must be configured in Microsoft Outlook to access their messages?
- A. HTTP
- B. POP3
- C. MAP
- D. MAPI
Answer: D
NEW QUESTION # 104
Using the Upgrade selection from Manager, File-Advanced-Upgrade, assuming all passwords have been set, and all security settings are left at the default values, which account is required when upgrading Avaya IP Office 500V2?
- A. Administrator
- B. Manager
- C. System
- D. Security
Answer: A
Explanation:
When upgrading Avaya IP Office 500V2, the required account is the Administrator account. This account has the necessary permissions to perform system upgrades, manage configurations, and access all system settings required during the upgrade process.
NEW QUESTION # 105
The supervisor of the support hunt group needs to review the call recordings made for this group, but currently only has access to recorded calls for the supervisor's own account.
To allow reviewing of the support hunt group recordings, what needs to be done?
- A. Using the Manager application, edit the Support group by adding the user to the "Replay Recordings" list on the Members tab.
- B. Using the Manager application, edit the User by enabling "Replay All Recordings" and add the support group to the "Replay Recordings For" list on the Voice Recording tab.
- C. Using the Manager application, edit the support group by enabling "Replay All Recordings" and adding the user to the "Replay Recordings For" list on the Voice Recording tab.
- D. Using the Manager application, edit the User by enabling "Replay All Recordings" and adding the support group to the "Replay Recordings For" list on the User Portal tab.
Answer: B
Explanation:
To allow the supervisor to review call recordings for the support hunt group, you need to edit the user's profile using the Manager application. In the Voice Recording tab, enable the "Replay All Recordings" option and add the support group to the "Replay Recordings For" list. This configuration grants the supervisor access to all recordings related to the support group.
NEW QUESTION # 106
When reviewing the Alarms section of the System Status application, you notice alarms with different colors.
What does the red color indicate?
- A. The alarm is no longer active.
- B. The alarm is active.
- C. The alarm has a critical severity level.
- D. The alarm has a warning severity level.
Answer: C
Explanation:
In the System Status application, alarms displayed in red indicate that the alarm has a critical severity level. Critical alarms typically indicate severe system issues that need immediate attention to avoid potential system failure or service disruption.
NEW QUESTION # 107
Which Protocol allows one-X Mobile conduct Instant Messaging outside of the IP Office network?
- A. HTTP
- B. HTML
- C. XMPP
- D. HTTPS
Answer: D
NEW QUESTION # 108
A customer has requested additional IP Office Service User logins. The technician needs to set up these logins in the IP Office Manager.
Where in the IP Office Manager can the technician configure these logins?
- A. IP Office Softphone Application
- B. IP Office System Monitor Application
- C. IP Office Manager Network Configuration
- D. IP Office Manager Security Settings
Answer: D
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/101005673 Page: 155-156, 174-175
NEW QUESTION # 109
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Avaya 78201X exam covers multiple topics related to Avaya IP Office™ Platform, including installation and configuration of the platform, management of the platform, troubleshooting, and maintenance. 78201X exam is designed to test the candidate's ability to install, configure, and maintain Avaya IP Office™ Platform, as well as their ability to troubleshoot issues that may arise.
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